Now expand the Printers node, if the printer is listed there, right click on it and select Go to View menu at the top right corner of the device manager window and select Right click on Start button (Windows logo) and select Step 2: remove printer from device manager. Locate the printer utility in the list of installed programs, right click on it and select Open the Run dialog box by pressing the Windows key and the R key together.
#Hp envy 5530 will not scan to computer drivers
Step 1: Uninstall printer/scanner drivers.Īs you have tried to reinstall the drivers, there is a possibility that the drivers were installed partially, in that case remove the printer/scanner drivers completely from the computer, please follow the steps given below. I suggest to try the following steps and let us know if it works. Thank you for writing to Microsoft Community Forums.ĭid you notice any changes (Windows or printer/scanner driver updates) on the computer prior to experiencing this issue? I restarted the PC, but this had no effect.ĭoes anybody have any idea what I should try next? Checking “Continue the installation without connecting now”ĭid enable the “Skip” button, but the next screen, “Finish,” just takes me back into setup at the beginning.
#Hp envy 5530 will not scan to computer install
I downloaded the install wizard “EN5530_198.exe” - which is for Windows 10 and is the same install wizard I already had - and ran it as Administrator,Įlected “Connect to a new printer” using a USB cable setup (because that’s the type of connection I have), but when the next screen appeared (“Connect the USB cable”), the “Skip” button was disabled. I did a “Powerful Uninstall” of the printer driver with IObit Uninstaller and then reinstalled it. Now the options that appear are “Photos,” “Printables” and “Copy.” If I tap “Copy,” the printer “Scan” no longer appears on the printer’s own little display. If I try to print any document - either from the new pop-up menu, or by opening the document in an app and then trying to print from there -the printer (By the way, when I click on “Troubleshoot compatibility” in the new pop-up menu, it says the Windows compatibility mode is Windows 8, not Windows 10.) I also get that same new pop-up menu if I right-click on any document icon on my desktop. I was scanning a bunch of things, and it was working fine - I’d right-click on the desktop icon, and a pop-up menu would appear that said, among other things, “Start scan.”īut now I’m suddenly getting a different pop-up menu that doesn’t mention scanning. I have an HP Envy 5530 e-All-in-One Printer (which is also a scanner). I think this is a Windows 10 problem, but maybe not.
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